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Showing posts from August, 2015

Streetcrossing Hobbybox: Etsy Shop: Customer issues on Etsy and eBay

Streetcrossing Hobbybox: Etsy Shop: Customer issues on Etsy and eBay: Throughout the time of 3 years that I have been selling online, for the most part, the customers are great. But, then there are the few that...

Customer issues on Etsy and eBay

Throughout the time of 3 years that I have been selling online, for the most part, the customers are great. But, then there are the few that really cause problems. I always do the best I can to be honest and pack everything very well. I always give feedback through eBay if something sells on there. I write notes to every customer, or send a type written one to them, to thank them for buying from my shops. I always ask for feedback, but much of the time feedback is not left. But, I can't harass customers for it.

The last few months I have had a few items that broke, or someone claims that something was not as said. Yesterday, I receive a knife butcher block back in the mail with no warning from buyer. I sold this over a month ago, and had no clue the buyer was not happy and was sending it back. She claimed that it did not stand up.. I put it on the table and it was sitting as pictures showed and very well. She put a note in the box she wanted the money refunded. Well, hmmm. No email…